Return, Refund & Cancellation Policy
At Saattviki, we want our customers to have a smooth and transparent shopping experience. Please read our Return, Refund and Cancellation Policy carefully before placing an order.
By placing an order on saattviki.com, you agree to the terms stated below.
Order Cancellation
Customers may request cancellation of an order before the order has been dispatched.
To request a cancellation, please contact us as soon as possible with your:
- Order number
- Customer name
- Registered mobile number or email address
- Reason for cancellation
You can contact us at:
Email: sattviki2021@gmail.com
Phone: +91 9742566533
If the order has not yet been dispatched, we will review and process the cancellation request.
Cancellation of Prepaid Orders
If a prepaid order is successfully cancelled before dispatch, the refund will be processed to the original payment method used for the transaction.
Once approved, the refund will generally be initiated within 5–7 business days. The actual time taken for the amount to appear in your account may vary depending on your bank, card issuer or payment service provider.
Cancellation After Dispatch
Once an order has been shipped or handed over to the courier partner, it cannot be cancelled.
After delivery, customers may request a return only if the order meets the eligibility conditions stated in our Return Policy below.
If Saattviki is unable to fulfil an order due to product unavailability, operational reasons or any other unavoidable circumstance, we reserve the right to cancel the order. In such cases, any prepaid amount received for the cancelled order will be refunded to the original payment method.
Return Policy
A return request must be initiated within 7 days from the date of delivery.
Returns are accepted only for eligible products and circumstances described below.
Eligible Returns
A product may be eligible for return if:
- The product received is damaged or defective.
- You received an incorrect product.
- The product delivered is materially different from the product ordered.
- Parts or items are missing from the delivered order, where applicable.
To be eligible for a return:
- The product must be unused.
- The product must be in its original condition.
- All original tags, accessories and packaging must be retained.
- Proof of purchase or the order number must be provided.
- Photos of the product and packaging may be requested to verify the issue.
Please do not return any product without first contacting Saattviki and receiving confirmation of the return request.
How to Request a Return
To request a return, contact us within 7 days of receiving the order.
Email: sattviki2021@gmail.com
Phone: +91 9742566533
Please provide:
- Your order number.
- Customer name and contact details.
- Details of the issue.
- Clear photographs of the product and packaging, where applicable.
Our team will review the request and provide further instructions if the return is approved.
Non-Returnable / Non-Refundable Items
Returns or refunds will generally not be accepted for:
- Customized or personalized products.
- Products damaged because of misuse, improper handling or negligence after delivery.
- Products that have been used, altered, washed or damaged after receipt.
- Products returned without their original packaging, tags or accessories.
- Products for which a return request is made after the applicable 7-day period.
- Items specifically marked as non-returnable on the product page.
Products purchased during a sale, clearance event or special promotion are generally non-refundable unless they are received damaged, defective or incorrect.
For hygiene-sensitive products, returns may be restricted once the packaging or seal has been opened, wherever applicable.
Refund Policy
Once an approved returned product is received by us, it will be inspected.
We will notify you regarding the approval or rejection of the refund after completing the inspection.
If the refund is approved:
- The refund will be processed to the original payment method wherever the order was paid online.
- Refund processing will generally be initiated within 5–7 business days after approval.
- Banks, card issuers and payment service providers may require additional time to reflect the refunded amount in your account.
For Cash on Delivery orders, where applicable, our support team will communicate the available refund method after the return has been approved.
Shipping Charges
Original shipping or delivery charges are generally non-refundable.
Customers are responsible for return shipping costs where the return is due to reasons other than receiving a damaged, defective or incorrect product.
If the product received is damaged, defective or incorrect due to an error attributable to Saattviki, our team will guide you regarding the appropriate return procedure.
Exchanges
We offer exchanges primarily in cases where the product received is:
- Damaged
- Defective
- Incorrect
Exchange requests must be raised within 7 days of delivery.
An exchange is subject to:
- Approval of the request.
- Availability of the replacement product.
- The returned product satisfying our return eligibility conditions.
If the same product is unavailable, we may offer an alternative resolution or refund, as applicable.
Return Shipping
Once your return request has been approved, the product should be sent to the return address communicated by our support team.
Our current return address is:
Saattviki
No. 16/3, 1st Floor,
3rd Cross, Vivekananda Nagar,
Bangalore – 560033, Karnataka, India.
We recommend using a trackable courier service when returning a product.
Saattviki cannot be responsible for a returned shipment that is lost or undelivered before it reaches us.
Late or Missing Refunds
If an approved refund has been processed but you have not yet received the amount:
- Check your bank or payment account again.
- Contact your bank, card issuer or payment service provider, as settlement times may vary.
- If the refund is still not reflected after the applicable processing period, contact us.
Email: sattviki2021@gmail.com
Phone: +91 9742566533
Please provide your order number while contacting us so that we can assist you quickly.
Contact Us
For questions regarding cancellations, returns, exchanges or refunds, please contact:
Saattviki
Email: sattviki2021@gmail.com
Phone: +91 9742566533
Website: saattviki.com
We will review eligible requests and assist you in accordance with this Return, Refund & Cancellation Policy.