Refund Policy

At The Sattviki, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a straightforward refund process. Please review our refund policy below:

Eligibility for Refund

• Refunds are applicable only for items that are defective, damaged, or incorrect upon delivery.
• To be eligible, the item must be unused, in its original condition, and include all tags and packaging.
• Refund requests must be initiated within 7 days of receiving the product.

Steps to Request a Refund

1. Contact Us: Email us at support@saattviki.com or call us at +91 XXXXXXXXXX to initiate your refund request.
2. Provide Details: Include your order number, a description of the issue, and photos of the product showing the defect or damage (if applicable).
3. Return the Product: Once your refund request is approved, ship the item back to us. You will receive the return address in our response.

Refund Processing

• Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.
• If approved, the refund will be processed within 5-7 business days. The amount will be credited back to your original payment method.
• Please note that shipping charges are non-refundable.

Non-Refundable Items

• Customized or personalized products.
• Items purchased on sale or during special promotions.
• Products damaged due to misuse or mishandling.

Important Notes

• Customers are responsible for return shipping costs unless the product was defective or incorrect.
• We recommend using a trackable shipping service to ensure the safe return of the product.

Contact Us

For any queries or assistance regarding refunds, please reach out to our customer support team:
Email: admin@saattviki.com,  sattviki2021@gmail.com
Phone: +91 9611962626

Your satisfaction is our priority, and we’re here to assist you every step of the way.